FAQs

What is Atlas Ebike?
Atlas Ebike offers high-performance, eco-friendly ebikes designed for city commuting and outdoor adventures.
How can I contact customer support?
You can reach us at info@atlasebike.com for any inquiries or support needs.
Do Atlas Ebikes come with a warranty?
Yes, all our ebikes come with a 1-year limited warranty covering all components, including structural, electrical, and accessory parts, against manufacturing defects. You can also purchase an extended warranty for an additional 2 years for $300.

Where do you ship?
We currently ship to all Canadian provinces.
How long does shipping take?
Orders are processed within 3 business days, with shipping taking an additional 5-7 business days.
How much does shipping cost?
Shipping is free for all e-bike orders in Canada, except for Yukon, Northwest Territories, and Nunavut.
Do I need to sign for my order?
Yes, for e-bike deliveries, we recommend selecting our $10 signature-required shipping option for added security.

Can I cancel my order?
You can cancel your order before it ships by contacting us at info@atlasebike.com
What’s your return policy?
You can return unused ebikes within 14 days of delivery for a refund, subject to a $200 restocking fee. For used bikes, a 20% restocking fee applies. Accessories can also be returned within 14 days if unused.
How do I start a return?
Email us at info@atlasebike.com with your order number, and we’ll guide you through the return process.

What kind of ebikes do you offer?
We offer a range of ebikes designed for both urban commuting and outdoor adventures.
Do you offer financing options?
Yes, we provide financing options at checkout through our third-party provider.